Baffled by Microsoft Developer Support
Posted on:February 13 2015
I think I mentioned this already on this blog, but this week, the Microsoft Developer Support again has left me completely astonished: I had a small problem and left without any other options, I contacted Microsoft directly, via mail. After a couple of hours, a real human answered my mail, with a working solution and friendly text referring my mail, which proved that the support guy didn't even copy and paste that text from some existing solution. I thanked him for that quick help and he even replied friendly again, like a real human.
If you ever had a problem as software developer, developing for a platform of Apple or Google (as I did), you will be totally surprised by that. I never, ever received a helpful answer from any Apple developer support or App store reviewer. In most cases, it seems like they don't even read what you write. And in more than one case, I received an obviously copy and pasted text back, insisting that everything is my fault.
Microsoft is really doing very well there. Wonder why my products are so much better on Windows, and have less bugs there? Now you know why.
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