Recently I received the following complaint about a Darkness Springs
Purchased the Darkness Spring premium account for my daughter...inputed the liscense key in. The key failed to open the account. Attempted several times, always restarting from the begining. I will allow 24 hours for the issue to be resolved... after with time I will dispute all charges, and list the game as a scam on the boards.
Obviously, this guy tried to enter the license key where he should enter either his user name or password. And then threatens me to list my game as scam because he is a bit too
unexperienced to do what hundreds of people were able to do without any problem before. What would you answer?
Here is my mail:
[Skipped: Friendly description of what he probably did wrong and what he should do to go on playing.]
I will allow you 24 hours for the code to be correctly entered, after which I will list you on the 'no-game' list and you will no longer be able to purchase any computer game for life.
Unfortunately, I didn't get any response after this. But you never get back anything from those people once their problem is resolved, not even a thank you or 'sorry'. :/