I really wonder how difficult it may be to type in a name and a number into a computer and let a new number be generated from it. I just called an Austrian government agency and asked the exact same question (read background story here
Me: So, it's not finished yet?
Me: Hm, so about when will it be done? I really need this.
They: In about 4 weeks.
Me: What? Why? I am now waiting for 3 weeks already!
They: That's life.
Me: But you told me this would take 2 weeks at maximum. Why will it now take 4 additional weeks?
They: That's how we are working here, sir.
Why again am I paying so many taxes?