The local Austrian Bank, "Bank Austria
" introduced their new online banking website/system a week ago. I still have an account with them, although in my opinion they are slow, unreliable, and even not an Austrian Bank, altough their name might imply this (they are italian). Reading comments on forms and various twitter feeds, it appears that all customers have problems with the new system. I thought it might be not a that big problem, but today was the first day I was actually able to log into the system. This is the mail I just sent them:
I'm pretty sure I am not the only one having problems with the new online banking software. Today was the first day since one week (!) where I was able to log in at least, not to be thrown out again by one of the many system errors. Unfortunately, I wasn't neither able to edit my standing orders (error "time check failed", then the second attempt caused a complete blockage of the inner frame with the windows-hourglass symbol) or to start a new deposit via bank account (missing BIC field, also after 'Save as template' a new layer pops, which is completely cut off and cannot be aborted, thus disabling the entire online banking).
As a software developer I realize that the introduction of a new product usually comes with difficulties, but this is a complete failure, which is not really excusable. And you are a bank, working with sensitive data. Have you actually been testing your new software before releasing it? It doesn't look like it.
As I acknowledge from your recent press release as well as your Twitter feed, I don't have the impression that you plan to compensate me or other customers for the the problems arizen by the unability to do payments. I'm now playnning to switch to a different bank soon and and also recommend it to all of my readers.
(The original mail was german, of course) I hope to hear back from them, but I don't think they will answer. They are a bank, after all. Why answering their customers? Why testing their online-banking software before release? :)