I am baffled.
I try to answer support mail of my customers in the same way. Sometimes, this is not always possible, but usually, I answer within 24 hours. My company is small, and I have just a few customers. But that Microsoft is able to do this as well is really surprising. Great work. Especially when you look at companies like Google, who don't even seem to have support. The best you get is an automatic response by some python script, or similar.
three comments, already:
What was the problem? What was the answer?
mv - 16 07 13 - 18:10
It was something with their app store, I had a problem/question regarding my account/app. They looked into it, explained and solved the problem and forwarded it to the devs responsible to improve it.
niko - 17 07 13 - 12:18