Sounded to me like they are afraid of loosing a lot of customers.
Only one comment:
I’ve never gone for paid accounts, it didn’t seem worth it (at least for ones offered here). As a general policy, if I’m not gaining anything by having an account with a bank then I leave.
For example, I had an account for many years with a particular bank and then they stopped paying interest, so I looked at my options and moved elsewhere. If they’re not giving me something then there’s no advantage to using them. Loyalty is only sensible to the extent that they’re willing to show it back to you.
Kemp - 15 11 12 - 18:35