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Baffled by Microsoft Developer Support

I think I mentioned this already on this blog, but this week, the Microsoft Developer Support again has left me completely astonished: I had a small problem and left without any other options, I contacted Microsoft directly, via mail. After a couple of hours, a real human answered my mail, with a working solution and friendly text referring my mail, which proved that the support guy didn't even copy and paste that text from some existing solution. I thanked him for that quick help and he even replied friendly again, like a real human.

If you ever had a problem as software developer, developing for a platform of Apple or Google (as I did), you will be totally surprised by that. I never, ever received a helpful answer from any Apple developer support or App store reviewer. In most cases, it seems like they don't even read what you write. And in more than one case, I received an obviously copy and pasted text back, insisting that everything is my fault.

Microsoft is really doing very well there. Wonder why my products are so much better on Windows, and have less bugs there? Now you know why.



Water

I just implemented a nice looking feature into CopperCube, which will very likely make it into the next free update: Nice looking realtime water surfaces:

It will be possible to create oceans, lakes and rivers with it easily. I think this will also work nicely and pretty fast in WebGL, I'm not so sure about Flash and Android yet, but I'm positive so far. The implementation is pretty simple: And if you do the texture access offsets in a nice way using a decent normal map, it looks actually like waves. This technique is not very new and doesn't need many resources, and that's why I think it will work nicely in WebGL as well. Will post a WebGL test example once I have some. But first, I have to finalize this feature in the editor first.